Private Sector Services
We provide conflict resolution services, crisis management, and social listening to help businesses operate smoothly in volatile environments.
Private Sector Services
We provide conflict resolution services, crisis management, and social listening to help businesses operate smoothly in volatile environments.
Company dispute resolution assurance
We offer expert oversight and validation of your company's dispute and conflict-resolution processes. This involves ensuring they are effective, compliant with business commitments, and aligned with best practices. Our service enhances stakeholder confidence, mitigates risks, and fosters sustainable, peaceful resolutions that support your long-term operational objectives.
Company dispute resolution assurance
We offer expert oversight and validation of your company's dispute and conflict-resolution processes. This involves ensuring they are effective, compliant with business commitments, and aligned with best practices. Our service enhances stakeholder confidence, mitigates risks, and fosters sustainable, peaceful resolutions that support your long-term operational objectives.
Conflict drivers and parties investigation
We conduct thorough investigations to identify the underlying causes and key stakeholders involved in conflicts affecting your operations. By uncovering the root issues and understanding the motivations of key parties, we provide actionable insights that guide effective resolution strategies and prevent future disputes.
Conflict drivers and parties investigation
We conduct thorough investigations to identify the underlying causes and key stakeholders involved in conflicts affecting your operations. By uncovering the root issues and understanding the motivations of key parties, we provide actionable insights that guide effective resolution strategies and prevent future disputes.
Cross-team risk management dialogue
We lead and facilitate cross-team discussions focused on identifying, assessing, and managing risks related to conflicts. Our service ensures that all relevant teams are aligned, informed, and equipped to collaboratively address potential challenges, enhancing overall risk management and decision-making processes.
Cross-team risk management dialogue
We lead and facilitate cross-team discussions focused on identifying, assessing, and managing risks related to conflicts. Our service ensures that all relevant teams are aligned, informed, and equipped to collaboratively address potential challenges, enhancing overall risk management and decision-making processes.
Post-incident trauma informed mediation
We facilitate sensitive, trauma-informed dialogue and mediation in post-incident environments, addressing the emotional and psychological needs of affected stakeholders. Our approach helps to rebuild trust, resolve conflicts, and promote healing, ensuring a compassionate and effective path to recovery and long-term resilience.
Post-incident trauma informed mediation
We facilitate sensitive, trauma-informed dialogue and mediation in post-incident environments, addressing the emotional and psychological needs of affected stakeholders. Our approach helps to rebuild trust, resolve conflicts, and promote healing, ensuring a compassionate and effective path to recovery and long-term resilience.
Crisis management advisory and support
We provide expert guidance and support during crises, helping you navigate complex, high-stakes situations. Our advisory service ensures that your response is strategic, effective, and aligned with best practices, minimising damage and restoring stability while protecting your people, assets, and reputation.
Crisis management advisory and support
We provide expert guidance and support during crises, helping you navigate complex, high-stakes situations. Our advisory service ensures that your response is strategic, effective, and aligned with best practices, minimising damage and restoring stability while protecting your people, assets, and reputation.
Coaching during complaints investigations
We provide tailored guidance and support to help your teams navigate investigations and resolve disputes involving complaints mechanisms. Our coaching ensures that these processes are handled with integrity, transparency, and effectiveness, leading to fair outcomes and strengthened stakeholder trust.
Coaching during complaints investigations
We provide tailored guidance and support to help your teams navigate investigations and resolve disputes involving complaints mechanisms. Our coaching ensures that these processes are handled with integrity, transparency, and effectiveness, leading to fair outcomes and strengthened stakeholder trust.
De-escalation and confidence strategies
We craft tailored strategies to de-escalate tensions and build trust among stakeholders in high-conflict environments. Our approach fosters open dialogue, reduces hostility, and restores positive relationships, ensuring a stable and cooperative atmosphere that supports the successful continuation of your operations.
De-escalation and confidence strategies
We craft tailored strategies to de-escalate tensions and build trust among stakeholders in high-conflict environments. Our approach fosters open dialogue, reduces hostility, and restores positive relationships, ensuring a stable and cooperative atmosphere that supports the successful continuation of your operations.
Direct engagement with conflicting parties
We facilitate direct engagement and constructive dialogue with all conflicting parties, aiming to bridge gaps, resolve misunderstandings, and foster mutual agreement. Our approach helps to de-escalate tensions, build trust, and achieve sustainable, win-win outcomes that benefit all stakeholders involved.
Direct engagement with conflicting parties
We facilitate direct engagement and constructive dialogue with all conflicting parties, aiming to bridge gaps, resolve misunderstandings, and foster mutual agreement. Our approach helps to de-escalate tensions, build trust, and achieve sustainable, win-win outcomes that benefit all stakeholders involved.
Dialogue with security forces and NSAGs
We engage directly with government security forces and non-state armed groups (NSAGs) to mediate conflicts, reduce tensions, and establish communication channels. Our efforts aim to secure agreements that protect your operations, uphold human rights, and foster stability in volatile environments
Dialogue with security forces and NSAGs
We engage directly with government security forces and non-state armed groups (NSAGs) to mediate conflicts, reduce tensions, and establish communication channels. Our efforts aim to secure agreements that protect your operations, uphold human rights, and foster stability in volatile environments
Team coaching throughout conflict cycle
We provide continuous support and expert coaching to your in-house teams at every stage of the conflict cycle. Our guidance empowers your team to effectively manage disputes, implement resolution strategies, and maintain constructive stakeholder relationships, ensuring resilience and long-term success in challenging environments.
Team coaching throughout conflict cycle
We provide continuous support and expert coaching to your in-house teams at every stage of the conflict cycle. Our guidance empowers your team to effectively manage disputes, implement resolution strategies, and maintain constructive stakeholder relationships, ensuring resilience and long-term success in challenging environments.
Conflict resolution capacity-building
We deliver tailored and hands-on training programmes that equip your teams with the skills and knowledge needed to manage and resolve conflicts effectively. Our capacity-building efforts strengthen your team’s ability to navigate challenging situations, fostering a proactive and resilient approach to conflict management.
Conflict resolution capacity-building
We deliver tailored and hands-on training programmes that equip your teams with the skills and knowledge needed to manage and resolve conflicts effectively. Our capacity-building efforts strengthen your team’s ability to navigate challenging situations, fostering a proactive and resilient approach to conflict management.
Social Listening for a Social License
The social listening service, offered by INCAS and i-intelligence, helps companies in volatile environments monitor and strengthen their social licence to operate (SLO). This service utilises technology to track community narratives, rumours, and media content on social platforms, providing insights into public perceptions.
By combining local context expertise with tailored reporting, it assists businesses in mitigating risks, improving communications, and enhancing security. The service is particularly valuable in fragile or conflict-affected areas, where maintaining a positive SLO is essential for operational success and stakeholder relations.
Social Listening for a Social License
The social listening service, offered by INCAS and i-intelligence, helps companies in volatile environments monitor and strengthen their social licence to operate (SLO). This service utilises technology to track community narratives, rumours, and media content on social platforms, providing insights into public perceptions.
By combining local context expertise with tailored reporting, it assists businesses in mitigating risks, improving communications, and enhancing security. The service is particularly valuable in fragile or conflict-affected areas, where maintaining a positive SLO is essential for operational success and stakeholder relations.
We have been in the thick of it
We help restore operations, protect assets, and resolve conflicts with local communities and armed groups to ensure business continuity.
We have been in the thick of it
We help restore operations, protect assets, and resolve conflicts with local communities and armed groups to ensure business continuity.
Greece, Iraq
Blocked access to operations and assets
When community demonstrations or threats impede access to your operations, we help restore access and facilitate constructive dialogue.
Ethiopia, Nigeria, Guatemala
Armed group threats and extortion
When armed groups threaten or extort your staff and assets, our team secures government approval and engages in lawful strategic negotiations and dialogue to reduce risk.
Greece, Iraq
Blocked access to operations and assets
When community demonstrations or threats impede access to your operations, we help restore access and facilitate constructive dialogue.
Ethiopia, Nigeria, Guatemala
Armed group threats and extortion
When armed groups threaten or extort your staff and assets, our team secures government approval and engages in lawful strategic negotiations and dialogue to reduce risk.
Nigeria, Guatemala
Threats or attacks on staff and assets
If your staff or assets are under threat or attack from community members, we work to de-escalate tensions and ensure the safety of your people and property.
Nigeria
Negotiations on security provision
We assist in negotiations with police and military for security provision, ensuring that your operations remain compliant with local and international standards, and free from legal and reputational risks.
Nigeria, Guatemala
Threats or attacks on staff and assets
If your staff or assets are under threat or attack from community members, we work to de-escalate tensions and ensure the safety of your people and property.
Nigeria
Negotiations on security provision
We assist in negotiations with police and military for security provision, ensuring that your operations remain compliant with local and international standards, and free from legal and reputational risks.
Greece, Italy
Disruptive demonstrations affecting work and reputation
We work with your teams and communities to address the root causes of demonstrations that disrupt work and damage your reputation, ensuring a peaceful resolution and the continuation of your operations.
Tanzania and Nigeria
Infiltration or control by armed groups
In situations where armed groups have infiltrated or control host communities, we investigate, engage, and help you develop strategies to restore community security.
Greece, Italy
Disruptive demonstrations affecting work and reputation
We work with your teams and communities to address the root causes of demonstrations that disrupt work and damage your reputation, ensuring a peaceful resolution and the continuation of your operations.
Tanzania and Nigeria
Infiltration or control by armed groups
In situations where armed groups have infiltrated or control host communities, we investigate, engage, and help you develop strategies to restore community security.
DRC, Nigeria
Challenges with security providers
In situations where public and private security providers have responded to conflict with force and there are allegations of force abuse, we help you navigate these sensitive situations to uphold human rights and maintain compliance.
Russia
Protest campaigns by Indigenous Peoples or activist groups
When Indigenous Peoples or activist groups threaten protest campaigns, we engage with these stakeholders and enable dialogue to address their concerns and prevent escalation.
DRC
ASM incursions
When artisanal and small-scale miners illegally enter and occupy mining concessions and disrupt operations, we work with security providers, government, and the ASMs themselves to restore a safe and secure operational environment.
Honduras
Community resistance blocking project progress
We help you restore your social licence to enable project progress by building trust and fostering mutually beneficial relationships with local stakeholders.
DRC, Nigeria
Challenges with security providers
In situations where public and private security providers have responded to conflict with force and there are allegations of force abuse, we help you navigate these sensitive situations to uphold human rights and maintain compliance.
Russia
Protest campaigns by Indigenous Peoples or activist groups
When Indigenous Peoples or activist groups threaten protest campaigns, we engage with these stakeholders and enable dialogue to address their concerns and prevent escalation.
DRC
ASM incursions
When artisanal and small-scale miners illegally enter and occupy mining concessions and disrupt operations, we work with security providers, government, and the ASMs themselves to restore a safe and secure operating environment.
Honduras
Community resistance blocking project progress
We help restore your social licence to enable project progress by building trust and fostering mutually beneficial relationships with local stakeholders.
We enable outcomes. Here are just a few
We enable outcomes. Here are just a few
Security provision agreement
Successfully negotiated an agreement with the government on security provision for a client's asset in Africa, ensuring enhanced security and reduced risk for ongoing operations.
Security provision agreement
Successfully negotiated an agreement with the government on security provision for a client's asset in Africa, ensuring enhanced security and reduced risk for ongoing operations.
Indigenous Group agreement
Achieved an agreement with an Indigenous People's group to allow continued exploration activities in the Americas, promoting respect for Indigenous rights while enabling ongoing project operations.
Indigenous Group agreement
Achieved an agreement with an Indigenous People's group to allow continued exploration activities in the Americas, promoting respect for Indigenous rights while enabling ongoing project operations.
Improved NGO relations
Transformed relations with environmental NGOs in Europe, leading to more constructive engagements and higher levels of trust, which positively impacted project outcomes.
Improved NGO relations
Transformed relations with environmental NGOs in Europe, leading to more constructive engagements and higher levels of trust, which positively impacted project outcomes.
De-escalation of demonstrations
Reduced the number of demonstrators on-site from 200-300 per day to zero, facilitating a peaceful, security-led re-entry and the completion of necessary work in Europe.
De-escalation of demonstrations
Reduced the number of demonstrators on-site from 200-300 per day to zero, facilitating a peaceful, security-led re-entry and the completion of necessary work in Europe.
Social License recovery
Implemented a successful social license recovery strategy that enabled renewed access for the client to a key production asset in the Middle East, ensuring the continuation of critical operations.
Social License recovery
Implemented a successful social license recovery strategy that enabled renewed access for the client to a key production asset in the Middle East, ensuring the continuation of critical operations.
Co-creation of spill prevention strategy
Facilitated a successful dialogue between a company, environmental groups, and Indigenous Peoples, resulting in an agreed strategy to minimise the risk of future environmental disasters.
Co-creation of spill prevention strategy
Facilitated a successful dialogue between a company, environmental groups, and Indigenous Peoples, resulting in an agreed strategy to minimise the risk of future environmental disasters.